Shipping Policy

British Dragon Store ships eligible orders within the United States and to supported international destinations.

Available shipping options, charges and destination availability may depend on the products ordered, delivery address, carrier restrictions and local import rules.

• No minimum order requirement.
• Free shipping on qualifying orders over $800.
• Discreet packaging for customer privacy.
• Domestic and international delivery options.
• Tracking information when available for the selected route.

Orders are normally processed and dispatched within 24–48 business hours after payment confirmation.

Orders placed on weekends, public holidays or outside normal processing hours may begin processing on the next business day.

Additional processing time may occasionally be required for payment verification, address confirmation, inventory checks or high order volume.

Delivery times vary by destination, carrier conditions and local handling.

Business days generally exclude weekends and public holidays. Delivery times may differ by destination and are not guaranteed.

Shipping charges are displayed during checkout before payment is completed. Charges may vary according to the destination, shipping route, order size and available carrier options.

Orders over $800 qualify for free shipping unless a different condition is clearly displayed during checkout or on the applicable promotion.

There is no minimum order value required to place an order.

Orders are packed securely and discreetly to protect product condition and customer privacy during delivery.

Outer packaging is designed to be plain and does not normally display unnecessary information about the contents.

Products are generally supplied in their appropriate packaging. Packaging methods may vary where additional protection is required for safe transport.

Tracking details may be provided after dispatch when tracking is available for the selected delivery route.

Tracking updates may not appear immediately after dispatch. Carrier systems can require additional time before the first scan or status update becomes visible.

An estimated delivery date displayed in an account or tracking system is for reference only and may change during transit.

Customers are responsible for submitting a complete and accurate shipping address during checkout.

Before completing payment, review the following details carefully:

• Recipient name.
• Street address and apartment or unit number.
• City, state or region and postal code.
• Destination country.
• Telephone number when required for delivery.

Contact support immediately if an address error is discovered. Address changes may not be possible after processing or dispatch has begun.

Although most orders arrive within the estimated time, delays may occur for reasons outside the store's reasonable control.

Possible causes include:

• Carrier or postal-service disruption.
• Customs inspection or clearance.
• Public holidays or seasonal shipping volume.
• Severe weather or natural events.
• Incorrect or incomplete delivery information.
• Destination-specific restrictions.
• Delayed tracking scans or local postal handling.

A delayed tracking update does not always mean that a package has been lost.

Eligible orders that have not been delivered within 30 days after dispatch may qualify for one complimentary replacement shipment.

Customers should contact support and provide the order number, confirmed shipping address and any available tracking or customs information.

Reship approval is subject to review and may depend on destination, tracking history, address accuracy and the circumstances of the delivery issue.

Orders that may not qualify

Complimentary reshipping may not apply when the delivery problem resulted from:

• An incorrect or incomplete customer-provided address.
• Failure to collect or accept the package.
• A refused delivery.
• Unauthorized address changes after dispatch.
• Local import restrictions not disclosed before ordering.
• Missing supporting documentation requested during review.

International customers are responsible for confirming that the products ordered may be legally purchased and imported into their destination country.

British Dragon Store cannot guarantee customs clearance in every jurisdiction and is not responsible for destination-specific import restrictions.

If a shipment is detained or seized, contact support and provide a clear copy or photograph of any official customs notice, so the situation can be reviewed.

Shipping availability does not represent legal advice or a guarantee that a product may be imported into every destination.

P.O. Box and APO/FPO delivery may be available for certain destinations and shipping routes.

Availability, delivery estimates and tracking may differ from standard residential-address delivery.

Customers using a P.O. Box or military address should ensure that the address is entered in the correct postal format and is able to receive the selected package type.

Contact support as soon as possible if an order arrives damaged, incomplete or contains an incorrect product.

To help review the issue, customers may be asked to provide:

• Order number.
• Photographs of the outer package.
• Photograph of the shipping label.
• Photographs of the products received.
• A description of the missing, damaged or incorrect items.

When a packing or fulfillment error is confirmed, an appropriate replacement or other resolution may be provided.

Contact customer support when you need assistance with an address correction, tracking question, delayed package, customs notice, damaged order or reship review.

Include your order number and a clear description of the issue. Do not submit account passwords, private wallet keys or unnecessary payment credentials.