Frequently Asked Questions

1. Create an account or log in to your existing account.
2. Browse the product categories and open the product you want.
3. Select the quantity and add the product to your cart.
4. Review your cart, current promotions and estimated total.
5. Proceed to checkout and enter your delivery information.
6. Review the shipping address carefully.
7. Accept the applicable store terms and submit the order.
8. Select an available payment method and follow the instructions.

Your order will remain unpaid or pending until the payment is confirmed.

Yes. An account allows you to place orders, review payment instructions, monitor order status and contact support about a specific transaction.

Registration may also be required for promotional eligibility, including an active first-order discount.

No. There is no minimum order requirement.

Available payment options may vary according to the order total, destination and the checkout methods currently displayed.

An unpaid order may be editable through your account when the Edit Order option is available.

1. Log in to your account.
2. Open the Orders section.
3. Select the relevant order.
4. Use the Edit Order option if it is displayed.

If the option is unavailable, contact support before submitting payment.

Contact support immediately and include the order number. Changes may be possible only before processing or dispatch has begun.

Once an order has entered processing or has been dispatched, it normally cannot be cancelled or modified.

Some products may ship through different warehouse or delivery routes. When separate orders or additional shipping charges are required, this should be shown during checkout or communicated before processing.

Follow the checkout instructions and contact support before payment if you are unsure whether the products can be combined.

The available options are shown during checkout. Cryptocurrency options may include:

• Bitcoin — BTC
• Bitcoin Cash — BCH
• Litecoin — LTC
• Ethereum — ETH
• USDT ERC20
• USDT TRC20

Availability may vary by order, destination and payment service. Review the crypto payment guide before sending an irreversible transaction.

Direct card payment may not always be available through the store checkout.

Some independent cryptocurrency services may allow eligible users to purchase crypto using a credit or debit card before sending payment. Provider availability depends on location, account verification and current service rules.

Select cryptocurrency as the payment method during checkout. The 20% discount is applied automatically to eligible products sold at their normal full price.

Products already discounted through another current promotion do not receive an additional crypto discount.

No. The crypto payment discount is not cumulative with the first-order discount.

Review the final order total before payment to confirm which promotion has been applied.

Confirmation time depends on the selected cryptocurrency, blockchain congestion, the sending provider and the number of network confirmations required.

Some payments are detected within minutes, while others may take longer. Keep the transaction ID in case support needs to review the payment.

The website uses encrypted HTTPS connections to protect data transmitted between your browser and the site.

Cryptocurrency transactions are completed through your chosen wallet or payment provider and are generally irreversible. Always verify the coin, network, destination address and amount before sending.

Contact support immediately with your order number and the blockchain transaction ID.

Do not send another transaction until support has reviewed the situation. Payments sent to an incorrect address or unsupported network may be permanently unrecoverable.

Orders are normally processed and dispatched within 24–48 business hours after payment confirmation.

Orders placed on weekends, public holidays or outside normal processing hours may begin processing on the next business day.

Delivery estimates begin after dispatch and are not guaranteed arrival dates.

The applicable shipping charge is displayed during checkout before payment is completed.

Charges may depend on the destination, products, warehouse route and available carrier options.

Yes. Orders over $800 qualify for free shipping unless another condition is clearly shown during checkout or within the applicable promotion.

Orders are packed securely and discreetly. Outer packaging is plain and does not normally reveal the contents.

Packaging methods may vary when extra protection is required during transport.

Tracking may be provided after dispatch when it is available for the selected shipping route.

Carrier systems may require additional time before the first scan or status update appears.

P.O. Box and APO/FPO delivery may be available for supported destinations and routes.

Enter the address in the correct postal format and verify that the location can receive the selected package type.

International shipping is available to supported destinations. Availability depends on carrier restrictions, destination rules, product restrictions and the shipping methods currently offered.

Shipping availability does not guarantee that a product may be legally imported into every country. Customers are responsible for reviewing local laws before ordering.

Review the order status and tracking information first. Delayed tracking updates do not always mean the package has been lost.

Delivery can be affected by carrier disruption, customs review, holidays, weather, local postal handling and destination-specific restrictions.

Contact support if the shipment has exceeded the applicable delivery estimate by a significant period.

Contact support immediately. An address may only be changed before processing or dispatch has begun.

British Dragon cannot guarantee recovery or complimentary reshipping when a package is delayed, returned or misdelivered because of incorrect customer-provided information.

An eligible order that remains undelivered 30 days after dispatch may qualify for one complimentary replacement shipment.

Contact support with:

• Your order number.
• The confirmed shipping address.
• Available tracking information.
• Any customs or carrier documentation.

Contact support promptly and provide the order number along with clear photographs of:

• The outer package.
• The shipping label.
• The products received.
• Any visible damage.

When a packing or fulfillment error is confirmed, an appropriate replacement or other resolution may be provided.

Contact support and provide a clear photograph or copy of the official customs notice or seizure letter.

The situation will be reviewed under the current shipping and reship policy. Customs clearance and replacement eligibility cannot be guaranteed for every destination.

The store carries products from several brands, including:

Brand and product availability may change according to current inventory and warehouse supply.

Review several types of information rather than relying on one claim or customer comment:

• Published laboratory reports
• Recent customer and product reviews
• Independent reviews and references
• Current shipping policy
• Terms and Conditions

External review platforms and forums are independent and may contain positive, negative, mixed or outdated information.

Visit the Laboratory Reports section to review published results for selected products and batches.

A laboratory report applies to the tested sample and date shown. Product and batch availability may change over time.

Laboratory reports are published for selected products and tested batches. The presence of a report for one product or batch should not be interpreted as a report for every item in the catalog.

Check the report page and relevant product information for currently available documentation.

The Reviews & References page links to external customer-review platforms, editorial pages, source listings and forum discussions that mention British-Dragon.org.

British Dragon does not control the content, moderation, ratings or publication standards of those external websites.

No. Information published on the website is provided for general product and store information and is not medical advice, diagnosis or treatment guidance.

Consult a qualified healthcare professional regarding health, medications, possible interactions and appropriate use.

Customers must be at least 21 years of age and responsible for complying with the laws and import requirements that apply in their location.

By ordering, customers confirm that they have reviewed and accepted the applicable Terms and Conditions.

Log in to your account and open the Orders or My Orders section. From there, you may be able to review:

• Order number and date.
• Payment status.
• Payment instructions.
• Processing and shipping status.
• Tracking information when available.

Use the Contact Support page and select the subject that best matches your request.

Contact support before sending a crypto payment if you are uncertain about the wallet address, network, asset or amount.

Include:

• Your order number.
• The email address associated with the account.
• A clear description of the issue.
• Tracking or blockchain transaction ID when relevant.
• Photographs or official documentation when requested.

Do not send passwords, private wallet keys, seed phrases or unnecessary payment credentials.

Account information may be updated through your profile where the relevant option is available.

Updating a saved account address does not necessarily update an existing order. Contact support immediately when an order address needs to be corrected.

Response time depends on support volume, the complexity of the issue and whether additional documentation is required.

Sending multiple tickets about the same issue may delay review. Keep all relevant information within one support conversation where possible.